Rick DeLisi

Lead Research Analyst

Rick DeLisi (Lead Research Analyst) is a researcher/presenter who is best-known as the co-author of the best-selling business book, “The Effortless Experience”, and the new book called “Digital Customer Service” which he co-authored with Glia CEO Dan Michaeli.

Prior to joining Glia, he spent 15 years with Gartner, specializing in Customer Experience, Customer Service, and Communications.