Agenda

Welcome Keynote with Michael Jackowski, CEO of Duck Creek Technologies

Carriers today need to be agile, intelligent, and evergreen to deliver the New Standard and produce the results their customers demand and deserve.

Architecting for Evolution – Demo 1: How to Create the New Standard in Personalization

Expectations for user experiences have never been greater. Carriers must create compelling, persona-based interactions to delight customers, satisfy agents and retain expert employees.  In this demonstration, we highlight the power of modern experiences for core business users and customers.

The Hartford: Bridging the Gap between Business and IT to Create the Ultimate Personal Experience

A world-class user experience doesn’t just happen by accident. Join Brian Pierz, VP of Personal Lines IT and James O’Neill, VP of Personal Lines to hear how their teams built a fully responsive design together to deliver the ultimate personal experience.

The Duck Creek Customer Standard of Excellence Award in Personalized Experiences

Duck Creek Billing Product Showcase

In this session, Adam Lamkin, Billing Product Manager, and Lee Haynes, Solution Consulting –Billing, will showcase some of the latest content accelerators available for Duck Creek Billing. The Duck Creek team will be joined by representatives from InsurePay to discuss the various levels of integration available to support usage-based pay-as-you-go for workers’ comp. Additional integrations and content kits will also be covered.

The Age of the Digital Agent – Are You Ready?

In this session, Karlyn Carnahan will discuss the results of a Celent survey to agents to understand what they want today and how they expect to engage digitally in the future. You’ll learn how insurers can harness innovative digital tools and adopt modern strategies to efficiently meet agents’ expectations. Check out the Duck Creek Distribution Management booth to continue the conversation!

Argyle’s revolutionary approach to using AI in intermediated insurance markets

On a quest to revolutionize the Australian and International Intermediary Insurance market, Argyle recognized that commercial insurance is complex with multiple stakeholders. They designed a unique hybrid digital insurer operating model connecting all stakeholders in the ecosystem. This enables effective value delivery to the whole community through an AI-augmented platform. Hear from Argyle’s Co-Founder and COO, Matthew Morgan, as he delves into Argyle’s exciting journey and how its hybrid platform is using Duck Creek at its core to help brokers remain continuously relevant and engaged with their customers.

Frictionless Integrations to Advance Your Customers’ Digital Journey

The insurance industry is undergoing digital transformation at an unprecedented pace. Insurers are challenged to provide better, faster service to highly discerning consumers who expect results at the tap of a screen. This session will explore how Verisk integrations help Duck Creek customers tap robust data and insights to improve productivity and mitigate risk throughout the life of a policy.

Reinsurance Product Showcase

Duck Creek Reinsurance Management allows carriers to manage their reinsurance program efficiently and effectively. Join Jack Eldridge, Principal Product Manager, to learn about new features and what the product roadmap holds for the future.

Leveraging an Evergreen SaaS Solution

For insurers, achieving the new standard in P&C insurance involves leveraging evergreen technologies – flexible, low-code SaaS core systems that are always-up-to-date and can evolve and adapt to insurers’ ever-changing business objectives. Attend this session to hear how insurers are adapting their organizations and operations to embrace silent updates in Duck Creek OnDemand, while running their businesses more efficiently than ever before.

Digital Engagement – Producer Product Showcase

Duck Creek Producer not only creates operational efficiencies and increases speed to market, it also creates a personalized experience for agents, brokers and intermediaries. In this session, you’ll learn about recent enhancements and updates to Duck Creek Producer’s tools and workflows that result in an easy-to-use and intuitive experience.

The Innovation Generation: Turning Ideas Into Solutions

We’re living in the “Innovation Generation” where new ideas, processes, and technologies enable companies to remain profitable and competitive. Join Duck Creek vice president, Andy Yohn, and a panel of innovators as they share examples of innovation impact to company culture and discuss the innovation process with recommendations to accelerate innovation at your company.

Embracing Silent Updates with Conformance

Adopting OnDemand Conformance standards and best practices is a valuable key to success and is especially critical in preparing to move to Silent Updates. Learn from Duck Creek leaders on how carriers can prepare for silent updates.

Real World Strategies to Become a Digital-first Claims Organization

As consumers’ expectations continue to rise, many insurers struggle to keep pace and leverage the benefits available from digital solutions. Farm Bureau Financial Services (FBFS) saw an opportunity to guide their customers to digital channels, meeting them “where they are,” in the channels they prefer. Their strategy directly impacted four key indicators of success. Join this session to learn how FBFS enhanced their customer experience, improved Net Promoter Score (NPS), created claims handling efficiency and speed, and lowered cost.

The Rise of the Digital Insurer

The last few decades have seen significant technological changes within the general insurance sector. These have given rise to unicorns in the industry who have thrived by introducing insurers to transformational technology and operating models. In this session, Shaji Sethu will unlock the benefits of replacing current fixed legacy insurance products with new tailored digital offerings.

Data – What’s In It?

Data volume is accelerating rapidly. Companies are able to leverage data from multiple sources to gain a 360 view of customers, with insightful reporting, workflow guidance, and even risk decisions. Storing vast amounts of data is no longer a prohibitive factor; however, without a strategy for data you can introduce new complexities and challenges, which impact anticipated outcomes. Join Joe Dzigiel, Product Manager – Insights, and Justin Silver, Director Solution Consulting, to hear ideas and strategies to help you manage your data today and in the future.

Breaking the Speed Limit

Simply put, speed wins. Carrier’s today need to capture market opportunities rapidly by configuring and competitively pricing new, innovative insurance products. Michael Jackowski shares insights on how the right partners in technology can help traditional insurers accelerate their competitiveness in 2022 and beyond.

Architecting for Evolution – Demo 2: Building the New Standard in Speed to Market

Insurance is a highly complex industry with regulations, shifting customer demands, and changing markets.  Carriers must react to customer needs and stay ahead of competition by rapidly configuring and competitively pricing insurance products. In this demonstration, we illustrate how a modern, core system makes it easy to define new products and build supporting experiences.

Customer Panel: How Accelerating Speed to Market Drives Results

“Speed to market” is a simple concept, yet difficult to achieve.  Duck Creek CMO, Jeff Winter, moderates this interactive panel so you can hear first-hand how leading carriers today are driving amazing business results.  Join senior professionals from AXIS, BHSI, Hollard and UPC as they share their insights on why having a modern core platform is key to tackling challenges and winning in today’s marketplace.

The Duck Creek Customer Standard of Excellence Award in Innovation & Speed to Market

Keynote Address with Reshma Saujani

Founder of Girls Who Code and Marshall Plan for Moms

Duck Creek Distribution Management Product Showcase

Duck Creek Distribution Management creates operational efficiencies and empowers the distribution workforce. In this session, you’ll learn about recent enhancements and updates to further empower and enable sales.

Duck Creek Claims Product Update

Duck Creek Claims, the company’s first “evergreen” core product, provides continuous updates on modern architecture. Learn how Duck Creek’s configuration driven approach supports personalized customer experiences. And see how intelligence is baked into our tools and pre-built configuration to support specific lines of business, like workers’ compensation.

Duck Creek Anywhere Strategy

Today’s carriers integrate into core systems regularly to create better communication, leverage insurtech capabilities, connect to homegrown systems and third-party applications, and feed into financial and regulatory systems for critical reporting. Duck Creek’s strategy is to share capabilities, data, and processes with more users across more devices, systems, and applications. This includes mobile devices, laptops, and other systems. We call it, Duck Creek “Anywhere APIs.”  Join Tom Carroll, Product Manager – SaaS, as he discusses the current state and future direction of the Duck Creek Anywhere Strategy.

The User Experience Journey: The Design System

This session will dive into the UX journey, exploring how UX research has led to the development of powerful Duck Creek UX design tools that have enabled the creation of persona-based user experiences, such as Producer and Policyholder. This session will incorporate concepts every carrier should consider when designing their own persona-based user experiences.

Delivering Direct-to-Customer Channels for Digital Success for insurers

Customer needs and demands are changing. It’s not enough to have a digital omnichannel experience that is well integrated. Insurers must improve their customer experience from reactive inbound touchpoints to proactive dynamic engagements. A dynamic IT environment is necessary that not only supports the rapid rollout of new products but also facilitates fast and efficient interactions by leveraging real-time information, proactive communications, and quick response time. Join us for a fascinating discussion on how digital innovation helped UPC Insurance successfully launch its direct-to-customer company, Skyway.com.

Hollard Insurance’s Approach to Achieving Agility at Scale

Hollard is one of the fastest-growing insurance companies in Australia and New Zealand. Through a recent acquisition, it is Australia’s firth largest general insurer. Years of growth had Hollard wrestling with a plethora of systems. To simplify its architecture it embarked on a technology-enabled business transformation. During this session, you will hear from Hollard Australia’s CIO, Jamie Smith, as he takes us through Hollard’s journey and how the insurer is using Duck Creek’s technologies to achieve scale, retain its agility, and integrate its newly acquired asset.

Duck Creek Distribution Management Product Showcase

Duck Creek Insights Product Update

Join Joe Dzigiel, Principal Product Manager, as he provides an update on Duck Creek Insights’ enhancements and future roadmap items. Duck Creek Insights is a data management and analytics solution that enables P&C insurers to use data as a strategic asset at the speed of business, empowering insurers to rapidly adapt core applications, capture and leverage data across and beyond their organizations, deliver the crucial information needed to execute intelligent action, and employ new decisioning methods.

Commercial Lines – Market Trends

Business needs are changing and driving insurers to transform their products to meet client demands. Join Sherry Bess, Principal Product Manager at Duck Creek and a panel of industry peers as they discuss how to adapt to the challenges impacting commercial insurance.

The Customer Experience Journey: Adopting Express 3 and Page Builder

Duck Creek’s Page Builder, Design System, and Express 3 deliver advanced user experiences for the Duck Creek Platform. Learn how these tools, along with Express 2 conversion tools can help you deliver your next generation user experience.

Digital Connectivity: An Agent’s Point of View

Agents and insurers have mutual interest in creating and delivering a successful customer experience. Step into the world of an agent to gain a deeper understanding of their processes for accessing data from their insurer partners, including the challenges they face and how they measure the success or failure of connectivity to their insurers. Learn what methods they prefer when interacting with insurers and what they look for in preferred partners.

Innovation & Integration: In It to Win It

Learn from SafePoint’s Chief Underwriting Officer, Gus Fernandez, about how they used Aggne’s Swift product suite to expand into new markets. He’ll be joined by Aggne founder and CEO, Asha Kalidindi, who will share how Aggne achieves breakthrough performance in innovation for their clients.

OnDemand TO Migrating the Core From On-Premises to OnDemand

The benefits of a SaaS model are numerous, from greater levels of speed and agility to better security and resiliency. SaaS models help IT refocus operations to more strategic initiatives. So how do insurers get there? Attend this session to learn how existing Duck Creek on-prem customers can migrate their core system applications to the cloud with our evergreen SaaS solution, Duck Creek OnDemand.

Closing Keynote with Michael Jackowski, CEO of Duck Creek Technologies

The modern core system of tomorrow is here today. Join Michael Jackowski for his closing keynote as he summarizes the key takeaways from Formation and shares his vision for the future of our industry.

Architecting for Evolution: Driving Operational Efficiency with Duck Creek on the Cloud

Duck Creek customers benefit daily from the secure and scalable architecture of Duck Creek on the cloud, complemented by world-class cloud services. We will share our vision for delivering operational efficiency and growth to customers on the cloud.

The Duck Creek Innovation Award

Developers have been reinventing our industry with innovative product and solutions for decades. Join Quinn Easterbrook, Chief Enterprise Architect as he celebrates the winners and presents the award for our first ever, on-site Hatch-a-thon.

Don’t go it alone!

Duck Creek’s COO, Eugene Van Biert shares how Duck Creek has enabled carriers’ journey through innovation and transformation with a continually growing ecosystem of tech partners who facilitate and simplify integrated solutions. It’s a journey to the future of insurance and it’s a new standard made on Duck Creek.

The Duck Creek Customer Standard of Excellence Award in Operational Excellence

The Driver. The Vehicle. The Data.
Adiona’s Vision for the Future

UK motor insurance has changed very little in the past three decades. Enter Adiona, a start-up insurtech and the first Duck Creek OnDemand customer in the UK, who is racing to fundamentally change how motor insurance is underwritten, priced and managed – to better understand and benefit the individual driver. Hear from CEO, Paul Harvey, how Adiona is taking a customer-focused, data-first approach, leveraging the insights of AI and connected vehicles, and steering a course for the future. Made on Duck Creek.  Adiona is part of the next generation Flock.

What Will YOU Make on Duck Creek?

Mike Jackowski closes Formation with a challenge and shares the location of Formation ‘23.

Duck Creek Policy and Industry Content – Efficiency & Results

Speed to market is enabled through industry content kits and easy to use configuration tools for product development. This session will cover the value carriers receive from Duck Creek Industry Content Commercial Templates to deliver products quickly to the market and hear from Cognizant on how Duck Creek tools drive speed to market for their Duck Creek implementations.

Personal Lines: Market Trends

Carriers have to adapt to the customer expectations that are being driven by many sources. Consumers now expect to easily buy insurance, personalize their coverage, and have easy access to their information. Join Brock Knisley, SVP at Duck Creek and a panel of industry peers to learn how companies are adapting to the challenges impacting personal lines insurance.

Ransomware Defense: How We’re Securing Duck Creek OnDemand

One of the more prevalent and impactful threats that exists for many companies today is ransomware. It can put businesses into an extremely challenging position, where difficult decisions must be made quickly. Join this session for a discussion on the state of ransomware, what Duck Creek is doing to manage the risk of this constant threat, and our recommended actions for customers.

Transforming Customer Service for a Digital-First World: You Can’t Afford to Wait

We live in an on-screen world, yet so many customer service activities still happen with a phone call. It makes no sense anymore. Harnessing digital innovations to transform insurance is essential and is far easier to achieve than most leaders believe – for companies of all sizes. Rick DeLisi, co-author of Digital Customer Service and The Effortless Experience, will share research findings and practical tips for how companies can both create a greater digital experience for their customers and reduce the overall cost of service.

Building a Policyholder User Experience on Duck Creek

Join our product team as we demonstrate the user experience capabilities at Duck Creek. The focus, Policyholder: personalized experiences at your fingertips. Backed by the power and flexibility of the Duck Creek toolset.

Duck Creek OnDemand Tools

Duck Creek OnDemand is our evergreen SaaS solution, providing all services, support, and computing resources for delivering Duck Creek applications. Learn how new functionality in the OnDemand Control Hub, OnDemand Workstations, and other capabilities provide insurers with more control, transparency, speed, and agility in operating their Duck Creek SaaS core systems.

The Duck Creek Architecture

Duck Creek was founded with the idea that the rate of change of the insurance business and the technology that enables it are moving at separate and different speeds. That notion is at the heart of what it means to be low-code; architecting flexibility into technology. Join Quinn Easterbrook as he reviews the components of Duck Creek’s architecture and how we’re building a modern, flexible platform to support insurers today and in the future.

Transforming From Test Automation to Autonomous Testing for the Duck Creek Suite

Being a proud sponsor of the Formation event, Hexaware along with Duck Creek Technologies will be sharing the role of AI/ML in the transformation of testing for Duck Creek suite implementations. While delivering benefits like personalized experience, speed to market, and operational efficiency, Duck Creek holds quality at its core. The key challenge, however, is to deliver quality with speed at an optimized cost. Even with the highest level of test automation and continuous testing in the agile and dev-ops environment, there are many testing activities (white spaces) that require manual intervention. In this session, we’ll introduce several key benefits of Duck Creek OnDemand and how implementations are delivered with quality and speed powered by Hexaware’s platform for autonomous testing, including AI/ML-led automation.

Custom Requests Without Code: Composed Requests

Dig into the new Composed Requests feature that allows you to create new requests directly in your CustomRequestMap file without writing code. A brief overview of Request API concepts will be given, but experience working directly with the Request API will be very beneficial for participants.

Using the Design System with Page Builder to build UI’s

Experience the fundamentals of Duck Creek’s Design Framework and CSS Library along with the Page Builder tool to build dynamic user interfaces for the Duck Creek Platform.

For Duck Creek customers only. Gain insights into product updates, share stories of innovation, discuss curated topics, and exchange ideas that will help influence product direction.

Policy & Rating

Billing

Claims

Insurance Products

Platform & Tools

Insights

Distribution Management

OnDemand