| 10:30am – 11:00am |
Duck Creek Distribution Management Update
Duck Creek Distribution Management creates operational efficiencies and empowers the distribution workforce. In this session, you’ll learn about recent enhancements and updates to further empower and enable sales.
Ken O’Sullivan, Senior Director, Product Management, Duck Creek Technologies
Sugandha Jasuja, Product Manager, Duck Creek Technologies
Duck Creek Insights Update
Duck Creek Insights is a data management and analytics solution that enables P&C insurers to use data as a strategic asset at the speed of business, empowering insurers to rapidly adapt core applications, capture and leverage data across and beyond their organizations, deliver the crucial information needed to execute intelligent action, and employ new decision methods. In this session, you’ll hear an update on Duck Creek Insights enhancements and future roadmap items.
Elaine Rogalla, Director, Product Management, Duck Creek Technologies
Reinsurance Trends: From the Background to the Foreground
The reinsurance market is undergoing transformation driven by increased claim activity and economic volatility. In the past, reinsurance was easily managed by insurers on a spreadsheet. Carriers are now faced with increased complexity of reinsurance contracts in addition to more reinsurance agreements. What was considered a background capability is now front and center for many carriers. This session will discuss reinsurance trends and the technology solutions that are helping carriers manage environmental complexity.
Deb Zawisa, Senior Principal, Aite-Novarica Group
Building Delightful User Experiences with the Duck Creek Design System
This session will dive into the UX journey, exploring how UX research has led to the development of tailored Duck Creek UX design elements and the creation of persona-based user experiences for applications such as Underwriter Workbench and Claims. This session will incorporate techniques every carrier should consider when designing persona-based user experiences and will describe how the Duck Creek Design System can be used to extend the out-of-the-box experience.
Ethan Perry, Director, Engineering, Duck Creek Technologies
Caleen Alexanderson, Senior Manager, UX Researcher, Duck Creek Technologies
Unlocking Global Expansion with SaaS Solutions: A Berkshire Hathaway Specialty Case Study
Join us for an insightful session as we discuss the successful transformation journey of Berkshire Hathaway Specialty Insurance (BHSI), powered by Coforge’s partnership with Duck Creek. Hear from the experts as they discuss the challenges faced, contributing factors and importance of a successful and secure SaaS deployment and maintaining a comprehensive suite of SaaS products. In this session, you will get insights on the key takeaways and best practices for implementing SaaS solutions, and discover how this transformation journey enabled BHSI to achieve a truly differentiating customer experience and help build loyalty.
Matt Bates, Senior Vice President, Information Technology, Berkshire Hathaway Specialty Insurance
Rohit Mehra, Chief Business Officer, Coforge
Partner Spotlight – featuring LTI/Mindtree
In this session, you’ll hear from a Duck Creek partner presenting on a trending topic – featuring LTI/Mindtree.
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| 11:15am – 11:45am |
Modernize the Claims Experience
A Claims department has an immense responsibility to deliver on the promise that a customer purchased when they bought their policy. Recognized for our configuration environment that enables an insurer to move many tasks from developers to business users, Duck Creek Claims is a comprehensive claims management solution that helps insurers manage the entire claims lifecycle – from first notice of loss to settlement – in a single integrated solution. Join us to learn about how UX research and our design process is modernizing the user experience for claim users with a cool new dashboard, streamlined navigation, and robust configuration using the Duck Creek Design System.
Elaine Rogalla, Director, Product Management, Duck Creek Technologies
Carrie Feldman, Senior Product Manager, Duck Creek Technologies
Caleen Alexanderson, Senior Manager, UX Researcher, Duck Creek Technologies
Imburse: A Single Connection to the Global Payments Ecosystem
Payments is mission critical for any insurer. Be it to improve customer experience, launch new products, drive claims payout flexibility, enhance premium collection capability, or deliver operational efficiency, payments sits at the very core of what insurers do. However, leveraging payment capabilities is complex, time consuming and expensive. Through Imburse that changes. Imburse removes the integration obstacle, and connects any insurer to any payment provider, anywhere in the world.
Oliver Werneyer, Vice President, Product Strategy, Duck Creek Technologies
The Power of Duck Creek’s Cloud Architecture
Join Quinn Easterbrook as he reviews the components of Duck Creek’s architecture, how this fits in with our path to Active Delivery, and how we’re building a modern, flexible platform to support insurers today and in the future.
Quinn Easterbrook, Chief Enterprise Architect, Duck Creek Technologies
Evolution of Duck Creek’s Customer Success
Join Duck Creek Customer Success leads to hear about what’s new with our Customer Success organization and strategies to provide value-driven outcomes for our customers.
Stephanie White, Senior Vice President, Customer Success, Duck Creek Technologies
Cognizant and EMC Modernizing Agency Management through Duck Creek Distribution Management
Agency Management through Duck Creek Distribution Management (DMS) is a step towards EMC’s transformation journey with a focus on digitization. This session will cover the value carriers receive from DMS for platform modernization and benefits on transformation of agency experience over Onboarding & Compliance, Performance Management and Self-Service with Cloud Adoption. In addition, will touch on Phase 2: Compensation component of DMS and the flexible agency compensation capabilities that will help with agility and speed to market.
Greg A. Murphy, Software Engineering Director, EMC Insurance Companies
Bhigi Tanna, Insurance Program Director, Cognizant
Understanding Customer Journeys to Create Loyalty and Lasting Value
Join Quadient to learn how understanding your customer journeys for key processes (like claims, onboarding, and renewals) and connecting them to communication touchpoints and interactions can improve the customer experience, earn trust and loyalty, and drive better business outcomes. See how insurers can use that understanding to empower agents and customer-facing staff to add the human touch to personalized communications in customer-preferred channels that are timely, relevant, and make policyholders feel understood and appreciated. This can increase customer retention and renewal rates and improve both loyalty and business results.
Avi Greenfield, VP – Product Management, CXM, Quadient
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| 3:30pm – 4:00pm |
Duck Creek Policy Update
Hear from Duck Creek Policy experts about the latest enhancement and feature updates.
Jim Welch, Senior Manager, Product Management, Duck Creek Technologies
Digital Engagement-Producer Product Update
Duck Creek Producer not only creates operational efficiencies and increases speed to market, it also creates a personalized experience for agents, brokers, and intermediaries. In this session, you’ll learn about recent enhancements and updates to Duck Creek Producer’s tools and workflows that result in an easy-to-use and intuitive experience
Ken O’Sullivan, Senior Director, Product Management, Duck Creek Technologies
Jamie Schaefer, Product Manager, Duck Creek Technologies
Customer Spotlight
In this session, you’ll hear from a Duck Creek customer presenting on a trending topic.
Speaker to be announced.
Successful Migration Strategies: OnPrem to OnDemand on Azure
The benefits of a SaaS model are numerous, from greater levels of speed and agility to better security and resiliency. SaaS models help IT refocus operations to more strategic initiatives. So how do insurers get there? In this session, Preston McCamy, Duck Creek and Dan, Davis, Microsoft will discuss how existing Duck Creek on-prem customers can migrate their core system applications to the cloud with our evergreen SaaS solution, Duck Creek OnDemand supported by Microsoft Azure.
Dan Davis, Microsoft
Preston McCamy, Senior Director Customer Success Engineering, Duck Creek Technololgies
Partner Spotlight
In this session, you’ll hear from a Duck Creek Partner presenting on a trending topic
Speakers to be announced.
Partner Spotlight
In this session, you’ll hear from a Duck Creek Partner presenting on a trending topic.
Speaker to be announced.
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| 4:15pm – 4:45pm |
Duck Creek Reinsurance Product Showcase
Duck Creek Reinsurance allows carriers to manage their reinsurance program efficiently and effectively. Join the Duck Creek Reinsurance team to learn about new features and what the product roadmap holds for the future.
Vandana Sharma, Senior Director, Solution Consulting, Duck Creek Technologies
Duck Creek Policyholder Product Showcase
Join our product team as we demonstrate the user experience capabilities at Duck Creek with a focus on Policyholder: personalized experiences at your fingertips, backed by the power and flexibility of the Duck Creek toolset.
Ken O’Sullivan, Senior Director, Product Management, Duck Creek Technologies
Jamie Schaefer, Product Manager, Duck Creek Technologies
Journey to Active Delivery
In this session you’ll learn about Duck Creek’s journey and strategies on Active Delivery.
Sean Murphy, Senior Vice President, Customer & Partner Enablement, Duck Creek Technologies
Duck Creek’s Machine Learning Future
Learn about Duck Creek’s investment in AI/ML, the users and use cases we’re targeting first and how this new technology will integrate within the rest of the Duck Creek Suite.
Scott Field, Director, Engineering, Duck Creek Technologies
Partner Spotlight
In this session, you’ll hear from a Duck Creek Partner presenting on a trending topic.
Speaker to be announced.
Partner Spotlight
In this session, you’ll hear from a Duck Creek Partner presenting on a trending topic.
Speaker to be announced.
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