Breakout Sessions

Duck Creek Distribution Management Update
Duck Creek Distribution Management creates operational efficiencies and empowers the distribution workforce. In this session, you’ll learn about recent enhancements and updates to further empower and enable sales.

Ken O’Sullivan, Senior Director, Product Management, Duck Creek Technologies
Sugandha Jasuja, Product Manager, Duck Creek Technologies

Duck Creek Insights Update
Duck Creek Insights is a data management and analytics solution that enables P&C insurers to use data as a strategic asset at the speed of business, empowering insurers to rapidly adapt core applications, capture and leverage data across and beyond their organizations, deliver the crucial information needed to execute intelligent action, and employ new decision methods. In this session, you’ll hear an update on Duck Creek Insights enhancements and future roadmap items.

Elaine Rogalla, Director, Product Management, Duck Creek Technologies

Reinsurance Trends: From the Background to the Foreground
The reinsurance market is undergoing transformation driven by increased claim activity and economic volatility. In the past, reinsurance was easily managed by insurers on a spreadsheet. Carriers are now faced with increased complexity of reinsurance contracts in addition to more reinsurance agreements. What was considered a background capability is now front and center for many carriers.  This session will discuss reinsurance trends and the technology solutions that are helping carriers manage environmental complexity.

Deb Zawisa, Senior Principal, Aite-Novarica Group

Building Delightful User Experiences with the Duck Creek Design System
This session will dive into the UX journey, exploring how UX research has led to the development of tailored Duck Creek UX design elements and the creation of persona-based user experiences for applications such as Underwriter Workbench and Claims. This session will incorporate techniques every carrier should consider when designing persona-based user experiences and will describe how the Duck Creek Design System can be used to extend the out-of-the-box experience.

Ethan Perry, Director, Engineering, Duck Creek Technologies
Caleen Alexanderson, Senior Manager, UX Researcher, Duck Creek Technologies

Unlocking Global Expansion with SaaS Solutions: Berkshire Hathaway and Argyle Insurance Case Study
Join us for an insightful session on unlocking global expansion with SaaS solutions, that showcases the successful transformation journeys of two leading insurance carriers, with distinctive business models: Berkshire Hathaway Specialty Insurance (BHSI) and Argyle Insurance, powered by Coforge’s partnership with Duck Creek. Our panel of experts will share their experiences and best practices on the importance of a successful and secure SaaS deployment, including challenges faced, contributing factors, and key takeaways. Discover how this transformation journey enabled BHSI to achieve a truly differentiating customer experience and build loyalty and how Argyle Insurance achieved a historic 60-day go-live.

Stuart Waldman, Senior Vice President, Information Technology, Berkshire Hathaway Specialty Insurance
Matthew Morgan, Co-Founder and COO, Argyle Insurance Group
Rohit Mehra, Chief Business Officer, Coforge

Accelerating Cloud Migration and Innovation on Duck Creek OnDemand
Business agility is crucial for insurers. Duck Creek’s advanced SaaS solution, Duck Creek OnDemand, provides an always updated, technologically current version of the platform allowing insurers to focus on their key business priorities. OnDemand helps insurers in a digital era stay agile, meet changing customer needs flexibly and respond to market demands quickly. LTIMindtree’s “Leapfrog toolkit” enables insurers to accelerate their digital transformation journey from legacy core systems to OnDemand or from on-premises deployments of Duck Creek to OnDemand at scale with quality and predictable outcomes.

Hear how Great American is leveraging LTIMindTree to get to market faster. You’ll walk away with a better understanding of how to speed up your journey in half the time and make the most of your investments in OnDemand.

Robert Buhrle, Divisional SVP; Great American Insurance Group
Sean Murphy, SVP; Customer and Partner Enablement; Duck Creek Technologies
Ganesh K Pandian, Insurance Solutions Director, LTIMindtree
Sanjay Kanungo, Head of Insurance Package Solutions, LTIMindTree

Modernize the Claims Experience
A Claims department has an immense responsibility to deliver on the promise that a customer purchased when they bought their policy. Recognized for our configuration environment that enables an insurer to move many tasks from developers to business users, Duck Creek Claims is a comprehensive claims management solution that helps insurers manage the entire claims lifecycle – from first notice of loss to settlement – in a single integrated solution. Join us to learn about how UX research and our design process is modernizing the user experience for claim users with a cool new dashboard, streamlined navigation, and robust configuration using the Duck Creek Design System.

Elaine Rogalla, Director, Product Management, Duck Creek Technologies
Carrie Feldman, Senior Product Manager, Duck Creek Technologies
Caleen Alexanderson, Senior Manager, UX Researcher, Duck Creek Technologies

Imburse: A Single Connection to the Global Payments Ecosystem
Payments is mission critical for any insurer. Be it to improve customer experience, launch new products, drive claims payout flexibility, enhance premium collection capability, or deliver operational efficiency, payments sits at the very core of what insurers do. However, leveraging payment capabilities is complex, time consuming and expensive. Through Imburse that changes. Imburse removes the integration obstacle, and connects any insurer to any payment provider, anywhere in the world.

Oliver Werneyer, Vice President, Product Strategy, Duck Creek Technologies

The Power of Duck Creek’s Cloud Architecture
Join Quinn Easterbrook as he reviews the components of Duck Creek’s architecture, how this fits in with our path to Active Delivery, and how we’re building a modern, flexible platform to support insurers today and in the future.

Quinn Easterbrook, Chief Enterprise Architect, Duck Creek Technologies

Evolution of Duck Creek’s Customer Success
Join Duck Creek Customer Success leads to hear about what’s new with our Customer Success organization and strategies to provide value-driven outcomes for our customers.

Stephanie White, Senior Vice President, Customer Success, Duck Creek Technologies

Cognizant and EMC Modernizing Agency Management through Duck Creek Distribution Management
Agency Management through Duck Creek Distribution Management (DMS) is a step towards EMC’s transformation journey with a focus on digitization. This session will cover the value carriers receive from DMS for platform modernization and benefits on transformation of agency experience over Onboarding & Compliance, Performance Management and Self-Service with Cloud Adoption.  In addition, will touch on Phase 2: Compensation component of DMS and the flexible agency compensation capabilities that will help with agility and speed to market.

Greg A. Murphy, Software Engineering Director, EMC Insurance Companies
Bhigi Tanna, Insurance Program Director, Cognizant

Understanding Customer Journeys to Create Loyalty and Lasting Value
Join Quadient to learn how understanding your customer journeys for key processes (like claims, onboarding, and renewals) and connecting them to communication touchpoints and interactions can improve the customer experience, earn trust and loyalty, and drive better business outcomes. See how insurers can use that understanding to empower agents and customer-facing staff to add the human touch to personalized communications in customer-preferred channels that are timely, relevant, and make policyholders feel understood and appreciated. This can increase customer retention and renewal rates and improve both loyalty and business results.

Avi Greenfield, VP – Product Management, CXM, Quadient

Duck Creek Policy and Underwriting Workbench Active Delivery Update
Come learn about Policy and Underwriting Workbench Active Delivery, what it is and why it is important. This will include reviewing new configuration capabilities, best practices, and features.

Jim Welch, Senior Manager, Product Management, Duck Creek Technologies

Digital Engagement-Producer Product Update
Duck Creek Producer not only creates operational efficiencies and increases speed to market, it also creates a personalized experience for agents, brokers, and intermediaries. In this session, you’ll learn about recent enhancements and updates to Duck Creek Producer’s tools and workflows that result in an easy-to-use and intuitive experience

Ken O’Sullivan, Senior Director, Product Management, Duck Creek Technologies
Jamie Schaefer, Product Manager, Duck Creek Technologies

Building and Scaling Through Testing Automation
MunichRe Speciality Insurance (MRSI) implemented Duck Creek Policy, Billing, Claims and Insights 3.5 years ago. Join us for a discussion about our testing and automation strategy and how it has evolved during our journey. During the session, we’ll discuss the challenges we faced, how we changed course and made adjustments, and what we have implemented today. We’ll also cover lessons learned, and what we have planned for the future.

Nicolas Piacentini Veron, Head of Duck Creek Delivery, Munich Re Specialty Insurance
David Useloff, Head of Enterprise Platforms, Munich Re Specialty Insurance

Successful Migration Strategies: OnPrem to OnDemand on Azure
The benefits of a SaaS model are numerous, from greater levels of speed and agility to better security and resiliency. SaaS models help IT refocus operations to more strategic initiatives. So how do insurers get there? In this session, Preston McCamy, Duck Creek and Sasha Sanyal, Microsoft will discuss how existing Duck Creek on-prem customers can migrate their core system applications to the cloud with our evergreen SaaS solution, Duck Creek OnDemand supported by Microsoft Azure.

Sasha Sanyal, General Manager, Global Insurance, Microsoft
Preston McCamy, Senior Director Customer Success Engineering, Duck Creek Technololgies

Re-imagining the core for rapid product innovation and omni-channel experiences
Does your firm want to stay ahead of market but is being held back by an inflexible core? Do you feel your monolithic architecture makes it difficult to provide customers with omni-channel engagement options? If these challenges are relatable, you are not alone. Join this session and engage with Capgemini experts to explore how to unlock exponential value from your core to remain a leader in the market. In this session Capgemini will cover how to embrace and leverage a composable, interoperable modern Digital core to accelerate Product Innovation, enable Embedded Distribution and deliver Unmatched Customer Experience.

Matt Herson, Vice President and Head of Core Insurance Transformation, Capgemini

How embedded AI transforms claims and underwriting
In this presentation, you will learn about how AI embedded into Duck Creek’s operating platform is transforming underwriting and claims. Leveraging AI at the point of decision amplifies underwriting and claims professionals’ abilities to accomplish more with less work and time, while driving better outcomes. Attendees will learn how embedded AI accelerates quote turnaround time, improves loss ratios, shortens claim duration and reduces claim costs. Joe Gould, P&C specialist from Gradient AI and Elaine Rogalla, Duck Creek’s Product Management Director, will address how AI, integrated within Duck Creek’s platform, enables users to gain these benefits — and many others — seamlessly within the platform they are using today.

Joseph Gould, Sales Director, Gradient AI
Elaine Rogalla, Product Management Director, Duck Creek

Live Podcast Recording: Conversations on the Creek with Argyle Insurance
Conversations on the Creek is the Duck Creek podcast series where we interview thought leaders about how the latest insurtech is transforming the P&C and General insurance industry. In each episode, we bring in unique voices and viewpoints from insurers, industry influencers, analysts, and partners to share their perspective on trends and technologies and provide the insights insurers need to re-imagine the future of insurance.

In our first-ever, in person, live recording of the show, Argyle Insurance Co-Founder and COO will tell the story of forming and running a new insurtech company targeting small and medium sized enterprises (SMEs) in Australia.

Follow Conversations on the Creek by searching for the show in Apple Podcasts, Spotify, and visit duckcreek.com/podcasts.

Matthew Morgan, Co-Founder and COO, Argyle Insurance Group
Rob Savitsky, Director, Product Marketing, Duck Creek Technologies

Duck Creek Reinsurance Product Showcase
Duck Creek Reinsurance allows carriers to manage their reinsurance program efficiently and effectively. Join the Duck Creek Reinsurance team to learn about new features and what the product roadmap holds for the future.

Vandana Sharma, Senior Director, Solution Consulting, Duck Creek Technologies

Duck Creek Policyholder Product Showcase
Join our product team as we demonstrate the user experience capabilities at Duck Creek with a focus on Policyholder: personalized experiences at your fingertips, backed by the power and flexibility of the Duck Creek toolset.

Ken O’Sullivan, Senior Director, Product Management, Duck Creek Technologies
Jamie Schaefer, Product Manager, Duck Creek Technologies

Journey to Active Delivery
The benefits of our SaaS solution are numerous, from greater levels of speed and agility to better security and resiliency. Duck Creek’s active delivery brings Carriers into a world where upgrades are a thing of the past. In this session, Sean Murphy will discuss the value of Active Delivery. He will also review the key elements such as conformance standards, best practices and dev ops that are needed to move to this exciting offering.

Sean Murphy, Senior Vice President, Customer & Partner Enablement, Duck Creek Technologies

Duck Creek’s Machine Learning Future
Learn about Duck Creek’s investment in AI/ML, the users and use cases we’re targeting first and how this new technology will integrate within the rest of the Duck Creek Suite.

Scott Field, Director, Engineering, Duck Creek Technologies

Enabling the Product Factory for Specialty Insurance
In today’s quickly evolving risk landscape, specialty insurers need to be agile and efficient when it comes to their product development and offerings. In this session Accenture will look and how specialty insurers can write specs and inputs, and why it’s important to get it right in order to enable the product factory for specialty insurance. They’ll also showcase some of the product authoring capability that Duck Creek provides carriers to innovate new ideas, solutions, and policies that are tailored to meet complex and ever-evolving needs.

Rebecca Freeman, Managing Director, Insurance, Accenture
Robert Wessinger, Senior Manager, Insurance, Accenture

How to Deliver Business Value with a Cloud Transformation
Are you really ready for the cloud? Core systems are a key component of cloud transformations, but Duck Creek OnDemand migrations / implementations should not be done in isolation. Positioning your OnDemand project within a broader organizational cloud strategy allows it to deliver business outcomes and long-term value vs. just being an expense. Join us to discuss key attributes of a truly successful cloud transformation that will help you build a strong business case and achieve meaningful results.

Tracey Berg, Principal at PwC – Cloud & Digital
Brock Knisely, Principal at PwC – Cloud & Digital

Enhancements to the Duck Creek OnDemand Experience
Duck Creek OnDemand is our evergreen SaaS solution, providing all services, support, and computing resources for delivering Duck Creek applications. Learn how new functionality in the OnDemand Control Hub, OnDemand Workstations, and other capabilities provide insurers with more control, transparency, and speed and agility in operating their DCT SaaS core systems.

Nick Merino, Senior Director of Product Management, SaaS, Duck Creek Technologies

Building a Cost Effective Digital Ecosystem
Hear the Indigo Insurance success story in this session where Brian Williams, Co-Founder and CEO, will discuss how Indigo was able to create a completely digital insurance organization powered by the Duck Creek Platform.

Brian Williams, Co-Founder and CEO, Indigo Insurance, Ltd

Amplifying your Underwriting Workforce
In the past couple of years, a dramatic spike in claim severity has put tremendous pressure on Personal Lines profitability, and premiums can’t keep up with rising costs. To make matters worse, pandemic-driven changes in how people manage their most expensive asset – their home – have resulted in undisclosed exposures for insurance carriers, including more home renovations, home-based businesses, and rentals, just to name a few.

But carriers can’t investigate every property – underwriting resources have never been more strapped. In this session, we’ll talk about ways to increase throughput while getting a more complete understanding of the risk through predictive insights, AI-enabled data capture, and automation.

Erin Oswalt, Director, Vertical Markets, LexisNexis Risk Solutions

Humanizing the Configuration Experience: Configuration Studio
Come learn about Duck Creek’s next generation of configuration tooling and walk through the journey we went on with Tim and Tom, our Configurator personas.  See how Configuration Studios humanizes the configuration experience!

Victoria Candelora, Senior Product Manager, Duck Creek Technologies
Michael Larter, Senior Director, Product Management, Duck Creek Technologies

Building Humanized Experiences Together
Heart of the Customer (HoC) CEO, Jim Tincher, will lead a 45-minute workshop where participants will develop a plan to create humanizing experiences. The workshop will introduce participants to the concept of an “Emotional North Star,” based on HoC’s research that emotions drive behaviors and that great companies begin their experience design by selecting one emotion to design against, building experiences to create this outcome, and measuring it to ensure the experience accomplishes this goal. Following this exercise, participants will be asked to commit to specific actions to support the efforts of humanizing the experience.

Jim Tincher, CEO, Heart of the Customer

Duck Creek Reinsurance Implementation Methodology
Reinsurance companies are no strangers to the complexities and risks involved in managing large amounts of insurance policies. The risks involved when implementing a solution that will automate the entire management process is challenging. In order to reduce these risks, Duck Creek has adopted an agile approach that delivers business value incrementally and consistently while providing transparency into progress, costs, and schedule. Join us to learn how our methodology enables successful implementations while providing flexibility and agility.

Vandana Sharma, Director, Solution Consulting, Duck Creek Technologies
Gregory Moliner, Vice President, Professional Services, Duck Creek Technologies

Duck Creek Billing Update
In this session, Lee Haynes, Solution Consulting – Billing, will showcase some of the new features and functions available for Duck Creek Billing. Additional integrations and content kits will also be covered.

Lee Haynes, Senior Manager, Solution Consulting, Duck Creek Technologies

Duck Creek OnDemand: Go-Live Best Practices
Best practices have been gathered from 50+ carriers for going live on the OnDemand platform with Duck Creek products. Over the years, there have been lessons learned, important feedback from carriers and SI partners and the recent introduction of Go-Live Phase Gates. This session will not only talk about best practices to getting live but will cover best practices for planning for being Operationally ready in the post Go-Live world. For customers who are already live, Sue will cover some specifics centered on tackling some areas for review. We expect this to be an interactive session, please join us as we continue to learn and grow.

Sue Lydon, Senior Director, OnDemand Client Service Management, Duck Creek Technologies

Data is the new {everything}
Your data is one of your most important assets if not THE most important asset at your company.

Advanced analysis of data can transform your business via lowering risk, working more efficiently and effectively, instantly reacting to changing market conditions, and even creating a better customer buying journey. During this session we will dive into the importance of data, it’s structure, accessibility and the growing future data and how it will impact the insurance industry.

Dan Katz, Senior Director, Product Management, Duck Creek Technologies

Assurance for Insurers: Cybersecurity Delivers Assurance for Insurers
Please join us as we explore current threat trends and industry outlook of cybersecurity as it relates to InsurTech and Duck Creek’s product suite. John will highlight the relevance and significance of employing risk-based cyber operations throughout the Duck Creek product lifecycle. Learn about our investment in the future of Duck Creek’s Cyber program to deliver best-in-class SaaS experiences with the resilience and innovation our customers expect.

John Conrad, Director, Information Security, Duck Creek Technologies

Exploring Duck Creek Distribution Management – Appointment Management Features
How would you like to save 20-25% off your agent appointment expenses with a solution designed to delight your marketing and onboarding teams? Come join us at the breakout session, Exploring Duck Creek Distribution Management – Appointment Management Features to find out more.

Ken O’Sullivan, Senior Director, Product Management, Duck Creek Technologies
Sugandha Jasuja, Product Manager, Duck Creek Technologies

Building Humanized Experiences Together (cont.)
Heart of the Customer (HoC) CEO, Jim Tincher, will lead a 45-minute workshop where participants will develop a plan to create humanizing experiences. The workshop will introduce participants to the concept of an “Emotional North Star,” based on HoC’s research that emotions drive behaviors and that great companies begin their experience design by selecting one emotion to design against, building experiences to create this outcome, and measuring it to ensure the experience accomplishes this goal. Following this exercise, participants will be asked to commit to specific actions to support the efforts of humanizing the experience.

Jim Tincher, CEO, Heart of the Customer