Mobile Field Adjuster
One of the best ways to deliver excellent customer service while increasing efficiency is to take the claim inspection straight to the point of loss. Duck Creek Mobile Field Adjustor allows your field adjusters to capture loss information, capture photos and video, and track notes while standing at the loss location. Our app integrates with assignment and mapping tools, such as Bing Maps, to help claims professionals organize field inspections according to priority and proximity. Automating this process allows for more precisely scheduled daily appointments and increases the efficiency of claims professionals.
But the real value is that it brings the claims system into the field, eliminating many manual processes previously associated with on-site loss assessments. Claims professionals can easily access loss and policy information, or enter notes, photographs and other evidence directly into the core claims system, reducing the need to complete paper documents or transpose notes when they return to the office. Files can be updated more accurately and in real time, which can reduce the cycle times and result in a quicker settlement, a metric often linked to customer satisfaction and retention.
Imagine being able to capture losses after hurricanes, tornados, hailstorms, and other events, and quickly driving loss assignment and payments from the field. The Duck Creek Mobile Field Adjustor app enables you to connect with customers at their location during this critical time so they can begin the claim process and get back to normalcy as soon as possible.