Claims Management Software

Critical times for customers require exceptional service. Can your claims system deliver?

With Duck Creek, we found a team that is responsive to our needs and continues to enhance their software to meet the changing demands of the industry.

Daniel Pitcher
Chief Operating Officer
Farm Bureau Financial Services

Customers rely on property and casualty (P&C) insurers to meet their ever-changing needs during a claim. Whether it’s flexibility to initiate and track claims through a customer’s preferred communication channel or automation to streamline operations, you need the right software to respond.

Duck Creek Claims allows you to manage the entire claims lifecycle—from first notice of loss to settlement—as well as improve internal operations through streamlined processes and automated reporting. We’ve got you covered.

With the right software, you can improve operational efficiencies, deliver the service your customers expect today, and be prepared to meet the demands of tomorrow. It’s a competitive advantage you can leverage, now and beyond.

  • Improve Customer Service Flexibility
    Communicate and engage customers the way they want to be supported—by phone, email, text or mail.
  • Streamline Operations and Reduce Cycle Times
    Automated intelligent processing assigns claim staff, confirms coverage, sets up tasks and generates correspondence, based on information collected at first report.
  • Make Faster, Analytics-Driven Decisions
    Advanced reporting and real-time dashboards distribute data quickly, enabling faster, more informed decisions.
  • Reduce Maintenance and System Time and Costs
    Utilize advanced codeless configuration capabilities to maintain task creation, assignment rules and workflows. And with single-point-of-change functionality, modifications to information are completed once and that change is reflected through all integrated systems.