Caleen Alexanderson

Caleen has more than 30 years of experience in insurance automation. While most of her career has focused on agent automation, she is passionate about efficient digital solutions and workflows for all users. Caleen is the UX Research Lead at Duck Creek Technologies. She and her team focus on unique patterns and needs of end users across the company’s suite of products and turn that knowledge into fast, intuitive, delightful experiences.
Blog Post
Insurance Customer Experience: Enhancing Service with...
February 14, 2020
Customer experience and satisfaction are critical in insurance, and carriers have begun...
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Blog Post - EMEA
Customer Expectations: Driving the Pace of Change in General...
October 21, 2019
Compared to other industries, insurance has been slow to adopt new technology...
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Blog Post
Customer Expectations: Driving the Pace of Change in P&C...
July 14, 2019
Keep up the pace – The rising need for the insurance industry...
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Blog Post
Customer Experience is the New Customer Retention For...
December 19, 2017
Competition in the P&C insurance industry is intensifying, and all too often...
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Blog Post
Wisdom, Wit, and Women: Insurance Leaders Share Experiences 
September 19, 2017
It’s the feel-good hit of the summer, at least for business conferences....
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Blog Post
Customer Experience: Same Song. Different Time.
August 23, 2016
Cilsy Harris, VP of Business Delivery at The Hanover Insurance Group Ease...
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