Breakout Sessions


1:00pm – 5:00pm Breakout Sessions
1:00 – 1:30

The SaaS Imperative

SaaS is the next evolution in cloud computing. Find out how Insurance carriers skip the line and go straight to where you get the most benefits from cloud solutions.

Management Track

Streamlining High Touch Underwriting

Introducing the initial release of Underwriter Workbench. Today’s underwriters face challenges consolidating data from multiple systems when evaluating actions for specific risks. How can establishing underwriting Accounts that consolidate policy, claims, and billing information associated with multiple insureds help underwriters work more efficiently and effectively? What additional features can underwriters take advantage of to take some of the burden off of managing underwriting accounts? This session answers these key questions with highly-focused solutions.

Business Track

Optimizing Claims Processes Through Streamlined User Experience

In this session, you’ll learn how to optimize user experiences for your claims employees. We will cover Duck Creek persona-based research findings and highlight relevant Duck Creek Claims features.

Business Track

Overview of the new AgencyPortal to Duck Creek Integration Kit

Duck Creek line of business integration kits that serve as accelerators for full product implementations across 13 lines of business, both personal and commercial are now available. These integration kits allow AgencyPortal 5.x Templates to receive a rate from Duck Creek Server for an issued quote. In conjunction with 5.x templates, these integration kits reduce implementation time and establish a repeatable pattern for future

Technical Track

ISO Commercial Automobile Optional Classification Plan

This session will cover implementation of the Optional Classification Plan in the ISO Commercial Auto template, the workflow to utilize the plan, and states that have approved it.

Business Track

1:30 – 2:00

Enabling Underwriting Workbench

This workshop is a deeper technical discussion of Underwriting Workbench. We will focus on implementation considerations, configuration, and integration with third-party data providers. Plus, you’ll learn how to leverage your knowledge of Manuscripts and Express to jump-start your own implementation.

Business Track

Configuring Claims Task Templates to Meet Operational Goals

This session is an overview of the configurator capabilities available with Duck Creek Claims Task Templates featuring sample case studies on how Tasks have been utilized to optimize core team work, centralized operations, and business process automation.

Workshop Track

Duck Creek Platform Tips and Tricks

The Duck Creek Platform provides a rich set of configuration and customization capabilities. This session will explore some advanced examples of requirement-based problem-solving during the implementation and enhancement of core systems.

Technical Track

Delivery Assurance: One year into our program

This session will provide an overview of the Delivery Assurance Program, with a focus on the best practices framework that has been developed and continues to grow, collaboration with our SI partners, and future plans for the program.

Business Track

2:00 -2:30

SaaS 101 – A Primer to Move to the Cloud

Thinking about moving to the cloud? This session introduces you to the benefits of being a SaaS client of Duck Creek – and the value it provides to your business.

Business Track

Focusing on the Agent Experience with Business Improvement

The role of the agent will continue to deepen and strengthen as the insurance industry continues its digital transformation. Learn how Duck Creek is improving the agent experience.

Business Track

Duck Creek Data Insights in Action

This session will demonstrate the ability to integrate advanced analytics directly into the Duck Creek Suite using Insights.

Business Track

Exploring the intersection of Insurtech and agency/broker/MGA commission

In this session, we will explore the intersection of insurtech and agency / broker / MGA commissions, focusing specifically on driving sales behaviors through commission targeting and sharing capabilities.

Business Track

2:30 – 3:00 Break
3:00 – 3:30

Making the Move from On-Premise to OnDemand

Are you thinking about moving your Duck Creek solutions from on-premises to OnDemand? This session covers the value proposition to your business, how the transition process works, and how our Duck Creek OnDemand SaaS team can help make it happen.

Business Track

Digitally Engaging with Agents and Customers

Giving your customers and agents the intuitive, efficient experiences they expect has never been more critical to growth and success. Learn how Duck Creek will help enable the Digital Experience of tomorrow.

Management Track

Information Nirvana: Uniting Core Data with Data and Analytics

In this session, we will demonstrate how Duck Creek Insights integrates data from Duck Creek Policy with advanced analytics, efficiently operationalizing new predictive models to drive smarter workflows.

Business Track

Achieving “Infrastructure as Code” with Duck Creek

“Infrastructure as Code,” one of the key DevOps practices at industry-leading technology organizations, can be tricky to achieve. However, the resulting efficiency and quality gains can be dramatic. In this session, we will review this practice and demonstrate an example that leverages Chocolatey and Powershell to provision a Duck Creek instance.

Technical Track

Delivering Faster Communications Integration with Duck Creek Message Hub

Duck Creek Message Hub is a new integration and messaging platform for suite-wide communications. In this session, you’ll get a basic understanding of Message Hub, how to use it, and where to find more information to make the most of this tool.

Business Track

3:30 – 4:00

Managing SaaS Security and Your enterprise

This session takes a detailed look into OnDemand security and how your systems and data are protected.

Technical Track

An Approach to Policy Archiving

In this session, you will become acquainted with flexible data management, developed to help reduce the overall size of a database, as well as provide improved performance for actions like loading of large policies, system backups, disaster recovery, and other save and restore operations. Rather than removing / archiving policy data, Duck Creek Policy customers now have the ability to compress XML data in the database and a second option to store compressed data outside of the database through the use of a microservice. You’ll also learn how you can utilize the XML Persistence Microservice to meeyour operational needs.

Technical Track

Message Hub: Building out Standardized Message-based Integrations

In this session, you’ll see how to use Duck Creek Message Hub, a new integration and messaging platform for suite-wide communications, to integrate with third-party services.


4:00 – 4:30

Power of Integrated Data Augmentation: Panel Discussion

This partner panel session will highlight the importance of traditional integrations to improving data and customer experience – and how partnership with Duck Creek brings it all together with OnDemand.

Business Track

Digitizing your customer experience

User experience is critical in today’s digital world. How do you identify who your users are, what their needs are, and why it’s important to know. In this session, you will learn how to incorporate and focus on design in your enterprise.

Management Track

Data Insights for the Enterprise

In this session, you’ll learn how Duck Creek Insights data management saves time and money by putting all of your important data – not just Duck Creek data – into Insights.


Content Exchange: A real shared repository of enhancements

This session will cover progress made on our shared repository of enhancements: Content Exchange. Content packages and APIs that are available and how to access them will be among the topics covered.

Business Track

How critical is customer experience for the Insurance Industry?

Sponsored by:

4:30 – 5:00

Agile Business Intelligence

Smart insurers understand that better decisions are made when all participants in the organization have insight to their work. In this session, you’ll see how Duck Creek Insights delivers that intelligence in an easy to use self-service solution.


Enabling Artificial Intelligence through Duck Creek

This session will demonstrate the capabilities of using artificial intelligence and chatbots with the Duck Creek Suite. You will see how to apply natural-language user interface experiences using a chatbot and Amazon Alexa to provide policyholders with information requests and simple activities.


5:00 – 5:30

How you can benefit from Duck Creek’s OnDemand Vendor Integration Strategy

This session highlights the benefits of integrating with our rich partner ecosystem and how Duck Creek OnDemand Anywhere Managed Integrations add value to your business, streamline your processes, and save you time and money.

Business Track

Distribution is the New Black

This session focuses on evolution in the P&C industry and why a versatile distribution strategy matters. Topics will include AMS, aggregators, digital agents, and more.

Business Track